We want you to feel confident shopping with Flexura. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible, returned items must be returned with all original packaging, accessories, and applicable tags.
Items that show excessive use, damage, wear, improper care, missing accessories, or missing original packaging may be subject to a restocking fee of up to 20%, a partial refund, or may not be eligible for a refund. The final refund amount, if applicable, will be determined after the item has been received and inspected.
To request a return, please use our contact form:
https://shopflexura.com/pages/contact
Please include the following information:
Full name used at checkout
Email address used to place the order
Phone number
Order number and product name
Reason for the return
If your return is accepted, we will send you a prepaid return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us within 30 days of delivery so we can review the issue and make it right.
We may request photos, videos, or other information to help evaluate the issue.
Certain items cannot be returned, including perishable goods such as food, liquids, flowers, or plants; custom or personalized items; hazardous materials; flammable liquids; and gases.
Please contact us if you have questions about whether a specific item is eligible for return.
The fastest way to receive a different item is to return your original item for approval, then place a separate order for the item you would like instead.
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification.
Returned items must be in a condition appropriate for return and include the original packaging, accessories, and applicable tags.
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.
If a restocking fee or partial refund applies, we will let you know after the returned item has been inspected.
If more than 15 business days have passed since your refund was approved, please contact us through our online contact form.
Flexura is not responsible for packages marked as delivered by the carrier unless shipping protection was purchased at checkout. If tracking shows that your order was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier before contacting us.
Orders placed without Shipping Protection are not covered for packages that are lost, stolen, damaged during or after shipment, or intercepted by customs. Replacements and refunds in these situations are not guaranteed.
Packages delayed, seized, intercepted, or withheld by customs are not eligible for a refund or reshipment unless Shipping Protection was purchased at checkout.
Flexura is not responsible for incorrect shipping addresses entered at checkout. Orders delivered to an incorrect address provided by the customer cannot be refunded or replaced. If we choose to make an exception and send a replacement, that replacement order is final sale and is not eligible for return, refund, or exchange once delivered.